The Harlequin Shop
Terms and Conditions
About Us
Who Are We?
British Harlequin plc is registered in England, company number 1420396.
Registered VAT number: GB 467 5784 90.
Registered office: Festival House, Chapman Way, Tunbridge Wells, Kent TN2 3EF.
Any transaction you enter into with us through our website is entered into with British Harlequin plc. Information you provide to us either on the www.harlequinfloors.com or www.harlequinshop.com website, by e-mail or by any other means of communication is held by British Harlequin plc.
Accessing the Harlequin websites means that you automatically agree to the following terms and conditions. If you do not agree to them, please do not use our websites and leave immediately. The www.harlequinfloors.com and www.harlequinshop.com websites are provided for your personal use only. You may not use either for any commercial purpose.
The Websites
We reserve the right to alter, update or change any information (including product information) on the Harlequin websites at any time and without prior notice. Except with regard to the descriptions of products and services available for order, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
You access our website entirely at your own risk. We do not represent or warrant that the material contained herein, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free of any defects, viruses or bugs or compatible with any other software or material. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.
Sales Office
British Harlequin sales staff will be delighted to help over the telephone by offering advice on our range of products or help with any queries about payment. Our staff are available weekdays from 8.30am – 5.30pm on Freephone 0800 28 99 32 or (01892) 514888.
Ordering and Returns
Online Shopping
British Harlequin plc has taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Before you place an order please read the following information: Accepting your order, Delivery Charges and Returns Policy and Instructions. These pages form an important part of our terms and conditions. They also contain important information about your order.
By submitting an order to us through our website you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. If the invoice details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to.
Pricing Policy
All prices shown on the website are in £Sterling, are inclusive of VAT at the current UK rate.
Product Availability
All of the products featured on our website have been carefully selected for Online shopping. If an item sells out we will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.
All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that it replaces. Substitutions are, of course, only made with the customer's prior consent.
Delivery Charges
Please click here for full details of our delivery charges, delivery times, returns, refund and cancellation policies.
Payment
We accept Visa, Visa Electron, Mastercard, Delta, Maestro (Switch) and Solo.
We take payment from your card at the time we accept your order.
Order Acceptance
Acceptance of your order will be deemed to occur on allocation of the goods to your order. Completion of the contract between you and us will occur when the order is despatched, unless you have cancelled the order in accordance with our instructions.
We will send you an e-mail acknowledging your order, once it has passed through our security checks.
We may not accept your order for one of the following reasons:
- We may have been unable to obtain authorisation for your payment.
- The product you ordered may be out of stock. (See Product Availability.)
- We may have identified a pricing or product description error.
- There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.
Cancelling your order
If you would like to cancel your order please contact our Sales Department by calling 01892 514888 or returning your acknowledgement e-mail to us stating your intention to cancel your order.
As we always endeavour to process orders immediately, it may not always be possible to stop an order being despatched in time. In this instance please return the goods within 14 days of delivery, and we will refund the cost of your order in full including p&p.
Returns Policy
Our products are designed with great care and attention and we hope you will feel the same way about them. However, if for any reason you don’t, please return them to us unused and in the original packaging within 3 months of payment and we will be happy to exchange or refund the item at the original purchase price, excluding delivery costs.
Please note that we are not responsible for return delivery charges, other than for incorrect or faulty items. We cannot be held responsible for parcels that fail to reach us, therefore it is always advisable to obtain a proof of posting or despatch. This does not affect your statutory rights as a consumer.
Customer Privacy Security Policies
Privacy and Security
British Harlequin plc is committed to protecting your privacy and your personal information. The Harlequin Shop website uses the latest technologies to provide a safe, secure site for electronic commerce transactions.
Our Privacy and Security policy forms part of these Terms and Conditions. Visitors under the age of 16 should not sign-in to the website or submit any information to us. The intellectual property rights in this website are owned and controlled by British Harlequin plc. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to British Harlequin plc.
You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from British Harlequin plc. No right, title or interest in any of the contents of the website will be transferred to you as a result of downloading, electronically copying or printing or attaching to e-mail such material.
Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our negligence, nor from their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage or loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
Security of Transactions
At British Harlequin plc we take your security very seriously indeed and encrypt consumer data, such as credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.
Security of e-mail correspondence
The website also invites you to contact British Harlequin plc via e-mail, through the "Contact Us" pages. E-mail correspondence is free format text and cannot be encrypted; therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through e-mail.
Internet Security
Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.
Do we share your information with others?
British Harlequin plc may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. It is not a policy of this company to pass your details to other companies, business associates or other organisations for their own marketing purposes.
What do we do with your information?
We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and unless you have indicated that you would like us not to, we will retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products and services that are likely to interest you. We may also carry out market research using your information, by letter, telephone, e-mail or other reasonable means of communication.
How can you stop receiving marketing communications from us?
If you wish to stop receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at British Harlequin plc, Festival House, Chapman Way, Tunbridge Wells, Kent TN2 3EF or e-mail us from our Contact Us page.
Data Protection Legislation
We comply with the Data Protection Act 1998 in respect of any information we hold.
Jurisdiction
The British Harlequin plc websites are controlled and operated in the UK. These Terms and Conditions, and all matters connected with any order you place on our website, are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
General
We may change our Terms and Conditions at any time. In the event of any of these Terms and Conditions proving to be invalid or un-enforceable the remainder of these terms and conditions will still continue to have full force and effect.